Our Online Privacy Policy
Thank you for visiting our website. We know that your privacy is very important to you and we take that trust very seriously. Hoover is committed to protecting any personal information that you choose to give us to help make your experience with Hoover a great one!
Personal Information Collection and Usage
Hoover is the owner of the information collected on this site. We will not sell, share or rent this information to others in any way except as disclosed in this Privacy Policy and Terms of Use. When you provide us with personal information such as your name, street address, email address etc., we use this information for limited and specific purposes. Hoover will use the information you provide to fulfill your purchase orders, other requests, and enhance your relationship with Hoover and its strategic partners. The credit card and personal information you provide us will be verified with our credit card verification service. If you choose to receive email from Hoover, then we will occasionally send you email about Hoover products and promotions. We like to keep things clean, and promise not to clog your inbox.
If you would like to add your name to our mailing list, change your personal information or be removed from our mailing list, please choose one of the following options:
Cookies and Log Files
This site uses cookies as a service to our users by saving your shopping cart for seven days. A cookie is a piece of data stored on a user's hard drive. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies and other similar technology can only record about you what you have already chosen to tell us and cannot retrieve or transmit information you do not authorize. Please be aware that cookies are required to add items to your shopping cart and then proceed through the checkout process. You are able to disable cookies through your internet browser options, however, by doing so you will limit the functionality we can provide to you during your visit.
We use IP addresses to analyze trends, administer the site, track user's movement and gather broad demographic information for marketing use. IP addresses are not linked to personally identifiable information.
Links
This site contains links to third party sites. Please be aware that Hoover is not responsible for the privacy practices of such other sites and therefore have no responsibility or liability for the manner in which the organizations treat your personal information. This privacy statement applies solely to information collected by this site.
Credit Card Processing Policy and Security
Our website accepts VISA, MasterCard, Discover and American Express either online or via phone order. All account information including your mailing address, email address and phone number will be encrypted to insure your privacy. This information is entered on a page that uses the Secure Socket Layer (SSL) protocol. That means your information is sent to us and our credit card verification service through a secure connection.
Promotions and Product Availability
All promotions offered on this site apply to purchases shipped within the United States unless otherwise noted. Hoover offers services and products in many parts of the world. The site may refer to certain services or products which are not available worldwide without specifically limiting the offers as such. Such reference does not imply that Hoover intends to offer such service or products in all countries.
Thank you for all your creative ideas, but
Hoover does not review unsolicited new ideas from third parties for our business (like product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Hoover programs. By submitting an idea, you waive any right to compensation of any type for the idea. Also, please know that you are responsible for the material that you submit, and that you, not Hoover, have full responsibility for the message including its reliability, originality and copyright. Any and all rights to materials and ideas submitted to us become the exclusive property of Hoover.
Social Networks: The Hoover Facebook, Twitter and YouTube pages are run and maintained by individuals from Hoover and select marketing agencies. The views, opinions, depicted results and experiences expressed in user-submitted comments are solely those of the author and do not necessarily reflect those of the makers of Hoover products. Additionally, such comments may not be representative or typical of the product under actual conditions of use as directed by Hoover. User comments are not edited for accuracy or safety.
Limited Warranty Policy Statement Products: Limited warranties vary by product. Please see individual product page for further details. Replacement Parts: 90 days from date of purchase.
Disclaimer of Liability THE MATERIALS AND INFORMATION ON THIS WEBSITE ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, EXPECTATION OF PRIVACY OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operations or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence or any other cause of action.
You specifically acknowledge that Hoover is not liable for the defamatory, offensive or illegal conduct of third parties. Hoover may make improvements and/or changes in the products and/or programs described on this site at any time without notice.
Notification of Changes The Hoover products and services offered to you online change from time to time as we are consistently trying to improve your experience with Hoover. As our business changes, we will update our privacy policy, which when updated, will be available on this page without notification. Hoover also reserves the right to change all Terms of Use of its websites at any time, and each visit you make to our site shall be subject to current Privacy Policy and Terms of Use.
Please contact us here with questions regarding our privacy policy.
This privacy policy was last updated on December 17, 2012
Your Acceptance
When you use our website, you acknowledge your acceptance of our privacy policy and terms of service. If you do not agree with these policies, please do not use our website. This privacy policy and terms of service is subject to change without notice.
General Shipping Information
The Hoover® Max Extract® offer is only available for shipping to the 48 US Contiguous States. We do not ship to Hawaii, Puerto Rico, Alaska, Canada, The Virgin Islands, Guam, a PO Box, an APO, or other military address. These addresses can still be used for a billing address, but you will need to ship to a street address within the 48 US Contiguous States.
The Hoover® Max Extract® Risk Free Trial Package ships free with either standard (with 3 payments of $93.33) or priority shipping (with 1 payment of $299.99). If you add additional items to your cart, you will be charged for shipping of the additional items based on the total dollar value of the additional items ordered before sales tax in US Dollars (excludes value of Trial Package). See shipping rates in chart below. All orders will be processed for shipment within one to two business days. Shipment and delivery days are Monday through Friday, with the exception of national holidays. We do not make Saturday or Sunday deliveries.
Standard shipping
If you select standard shipping, you should receive your order at your shipping address within 5-7 business days.
Priority shipping
Orders receiving priority shipping will be processed before orders receiving standard shipping. You should receive your order in 3-5 business days.
Shipping Rates for additional items
Standard (5-7 Days) Ground shipping to 48 US contiguous states
| Order Total | Shipping Cost |
|---|---|
| $0.00 - $4.99 | $2.95 |
| $5.00 - $19.99 | $4.95 |
| $20.00 - $99.99 | $8.95 |
| $100.00 - $229.99 | $14.95 |
| $230.00 and up | $25.95 |